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Troubleshooting » Clear the browser cache

Clear the browser cache

Select your browser

Mozilla Firefox

For Mac users

  1. On the menu bar, click on the tab Firefox.
  1. Select the option Preferences...
  2. Click on the tab Privacy & Security.
  1. Under Cookies and Site Data section, click on the button Clear Data.
  1. Make sure Cached Web Content is checked off and click Clear.

For Windows users

  1. A. If you are using Windows XP:
    Click on the tab Tools on the top bar of your browser and then select Options.
In the Tools menu select Options
B. If you are using Windows 7/Vista:
Click on the tab Firefox on the top left corner of your browser and then select Options.
In the Firefox menu select Options
  1. Select the Advanced panel and choose the tab Network.
  2. Under the section Cached Web Content click on the button Clear Now.
Select Advanced panel, Network tab then Clear Now

Internet Explorer

  1. Click on the tab Tools on the top bar or on the Gear icon on the top right corner.
Select tools menu    or    select IE gear icon
  1. Click on Internet Options.
  2. Under Browsing History click on the button Delete.
In Internet Options select General tab then under Browsing History click Delete
  1. In the pop-up window click on the first button on the top Delete files...
In the pop-up window click Delete Files.
If you are using Internet Explorer 8 and up, in the pop-up window, check the box Temporary Internet Files and click on the button Delete.
For IE 8 and up check Temporary Internet files

Google Chrome

For Mac users

  1. Click on the tab Chrome and choose the option Clear Browsing Data...
In Chrome menu select Clear Browsing Data
  1. In the pop-up window, check the box Empty the cache and click on the button Clear Browsing Data.
Check Empty the cache

For PC users

  1. Click on the Customize button at the top right corner of your browser.
Select the hamburger menu icon (three horizontal lines)
  1. Select Tools and then Clear browsing data.
  2. In the pop-up window, check the box Empty the cache and click on the button Clear Browsing Data.
Check Empty the cache

Safari

  1. Click on Safari on the main toolbar and then select Preferences from the dropdown.
  1. Click on the Advanced tab check the option "Show Develop menu in menu bar".
  1. Exit out of the Preferences dialogue box, click on Develop on the main toolbar and select the "Empty Cache" option from the dropdown.