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Troubleshooting » What browsers are supported?

What browsers are supported?

In an effort to give our users the best experience using modern front-end technologies and enable us to focus on areas that will add the most value rather than bug fixes / phone calls / support for older browsers, we developed Edlio browser support policy below.

Starting May 5th, 2015 Edlio products and websites only support the latest two major browser versions released (most modern browsers now have robust self-updating mechanisms), OR any browser version that is used = / > 5% of total usage in our systems in the last three calendar months.

According to these guidelines and the browser data collected over the last years, here are the browsers that are NOT supported for Edlio Admin site and Edlio public websites:

  • Chrome 49 and below
  • IE 10 and below
  • Firefox 45 and below
  • Safari 8 and below 
 

Note: This document is updated frequently and will be updated again in the future to reflect any changes in trends.

It’s important to emphasize that using several years old browsers are bound to have known or unknown security holes and it is reasonable to advocate using modern browsers that are patched for the security issues that are being constantly looked for and patched. Many people are becoming more conscious of their privacy and if we are getting into the SIS world with any product, utilizing any ancient browser would be a massive liability.

Lastly, we do not support browsers that have any extensions installed or compatibility modes. 

What will happen if users don't do anything?

Even though Edlio will do best to make newly-developed features, any improvements and bug fixes work across all browsers, some old browsers will not cooperate. We will not be investigating or trying to fix bugs reported only for these old browsers, therefore some things will look and act differently (unusual) when interacting if some customers insist on using un-supported browsers. Also, as part of our rollout strategy, we will choose to launch some or all of the new leap-frog features to supported browsers first, which means that un-supported browser users might miss out on the new and exciting development at Edlio.