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[Edlio Webinar] Support Resources

Added Jul 31, 2020 •

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Watch this webinar about the support resources that are included with your Edlio Website! We go over how your entire team can use the Help Center to get up to speed on all of our modules. We also show you how to contact your Client Success and Technical Support representatives.

Show Transcript

how to write a welcome to the my edlio webinar for student support resources I'm Chris and the client success specialist and let's get started so here you'll see what typically will be in your. Your admin dashboard on so we're going to start over here with help you quicker if you hover over here on the spot and we are stuck for accessing Health Center and the contact at the OC court till 4 admins for sites that are currently life you will see this contact immune support if your isn't my you won't see that but you'll be able to access our Tech Support to your client success specialist so if you don't see that don't fret I just contact your client specialist and they can contact or help you with that so let's go over to the Health Center awesome so this is our help center this will be the spot to help you with any information send your card in your epidural site for admins teachers and staff alike I should be hot spot you help you with any questions that you may have with your website let's start with these three buttons up at 2:00 on urgent communication guy this is here to kind of help you with getting any information in regards to like reading the page to help you out with this far as I can tell that you're putting out any type of Life newsletter or I'll shoot you with like sending any email to email sender and recipient this is a great way if you put out any indication and Alexa now go over to the tips and tricks and this part right here is essentially to help you with just like any frequently asked questions in ways to kind of maneuver with helping you out with best practices and also tips and tricks as far as regarding making the most out of your website Cinder on forms excetera 54th on any of these if we're kind of take you to become a helpful helpful tips with making the most out of your website so now I will click on back to school this one right here is very helpful especially with now that we're ramping up for the new year on this will give you along with tips and tricks for teachers but also for admins as well so you have this various articles that will help you out when it's updating for the new year along with videos as far as webinars like the one we're hosting right now access and opportunity are you more storage once that are going to be helping with wrapping up today and I will go over to the help navigation and we'll start with get help this page is mainly directed as far as I'm having access to sports contact information weather be like with creating a support ticket or accessing on SMS as far as like toothpaste I if you buy two you can give us the car at these numbers listed are you in Canada if you need any information regarding cells or we have those numbers listed as well for you or if you just like some feedback on any product or any other General inquiries are we have December so now let's go over to what's new end this navigation you'll see every new feature that we have listed with our edlio websites so from accessibility to SMS integration has immigration excuse me in bed and PDFs you'll find all of our new features here so definitely take a look we're always updating with their site so this is just trying to give you a general breakdown of what new features we have I will go over to troubleshoot now this right here to help you out with any troubleshooting issue that you may have in regards to forgetting your past or username or any issues with a Google single sign-on help you out and walk you through those steps as far as remembering your password or updating any of Haitian nicer to take a screenshot clear your browser cache and just general troubleshoot issues that you may see in your normal day today will definitely help you with any of those so it's going to help articles this is kind of the meat of The Help Center so any issues that you may have so that you may have regarding all of our futures are we have them listed here and these help article so this is an alphabetical order so any questions that you may have regarding app alert classes forms widget I start navigation this is all going to be with you here so I think there's ever a time that you have like any question definitely come over here to the Health Center health articles dishes very very great food and used as far as breaking down the information as far as like what features are so this is a definite or I always suggest I'm with our clients specially with questions like regarding our site where you can go to any kind of breakdown or site navigation updated how to add a remove things to your site now this is definitely a great tool to use for answering any of those questions or getting information that you may have so you definitely got to play around with the different articles that are listed here to give you any information that you may need to have question for so Leslie will go for the navigation start feedback section we definitely want all the true Dustin she could give us but this more so too we want to know how we can be better for you and with your feedback and complete what's the pride industry back this house has to be better for you and you definitely want to know how we can do that like I said we do love all the prey but we definitely more North how we can be better to assist you definitely if you have to take a look at our surveys or to our house so I'm now we're just going to walk through this our home page right here so just like we had our back-to-school by and we also have this right here too so you can click on and it's going to take you to the same or also to you can access guides and videos so if there's ever a question that you may have too familiar definitely check back here this will help you out with any back to school questions that you may have or how to also now will scroll down this webinar you have access to any webinar that we have hosted all those recordings will be with this year so you just click here to watch this will break down every weapon or that we have recorded so definitely if there was one that she wanted to take a look at you had it on your calendar but for whatever reason you were unable to make it out and you can just go over here and find that actual webinar so if you click in the search function I want to look up teacher pages we have every weapon or that's listed right now so from July 23rd January 24th so I'm able to log on to the life setting you can just come over here to our webinar is typing what you're looking for and it should be pulled it will pull up here what's the temperature alright so this area right here is our calendar that shows all of the events that we are hosting so any webinar that will be we will be having in the future while be with this year for those dates and times too if you want more just like a calendar of the you can click right here this will take us to our calendar so you can see all the events that's listed for each month now this section right here it's going to be when can get more information on our client success our customer support team so I can just click here you'll get an overview of both change with the client success and our leadership as well with the customer support team and leadership as well so you definitely want to know more about us I definitely just click over and you'll get some information and some cool fun facts about the client success and fortunate and then lastly let me just throw down we have a little bit where you can get to know us and we are as a company and also to any features that you want to have any information on it so if you just click here you can explore a different features that we have with our area websites for you know accessibility setting on to Sis in a gray or SSO single sign-on all of these features that we have listed you can get information here and also to if you want to schedule a dinner here this will take you where you at request and schedule a demo and if you are an existing customer or we steer you can come over here quick on contact and you can get some information what you need a break here as well go back over and then lastly after 2 if you want to if you still need some information on your not too sure where to go as always on our splitter we have at Leo Health Center so we have our main line customer support line main line customer support line for line if for whatever reason to go to get help for all the way down you'll have that information with him last picture of with our help center if there's ever issue were you need to search something you can just click right here pay for it since we want to find some information on this search field and this will populate everything that we Banner Health Center before you make sure that you have this at your disposal so I'm going to jump back over to our dashboard now I give you more information on how to contact EDD wheel support I don't feel like I was mentioning prior if there's ever any information you need as far as regarding contact support contact in support or any information questions you may have you can switch your contact support and this will take you to this landing page right here this first part is access and kind of more of like a pinpoint that you want to go to 4 so as far as I car articles are helpful article Pages tips and tricks pages are new features and also to our weapon so if you want you showing you just want to chat those we have these listed here for you on some kind of just like the hot spots for Help Center awesome to we have to get help from the website administrator so if you're part of the staff as far as a teacher and you had some questions this right sure you have the buttons in capabilities of getting in touch with your website administrator in your school I'm so say for instance if you can't classes you need help update your information staff directory is incorrect you can click on these different by and get help with your website trailer so lastly right here we have her contact information for it support line there are times that we are open so that's Monday through Friday this time is going to reflect your specific time zone so just a heads up on that also to as far as admin if you need to create a chess board meeting to create and we're having this issue we just click on this button right here and you and this is where you create a case so as an admin you're going to see your information right there on you'll have a couple of fields that you'll need to fill out so for your phone number subject for going to say 404 error and then right here you'll have a description so I definitely advise on to be descriptive as possible if there's any way that you can include to if you have any attachments you can upload this will just help support understand what issues that you are having I can assist you with that so definitely let them know as far as what exactly is going on the more information the better even if it is repetitive it just will help out the support and then once you're done there and that case will be submitted so that is going to be our support resources again to also sure to get into contact with your client success specialist remember if you don't know who that person is you can email a client success at AOL.com they will get into contact with you from there but that's wrap up our support resources if you have any questions, please feel free to listen in the chat we have a member of support that can answer any questions for you have a great day

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[Edlio Webinar] Support Resources

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